Exchange Process

Trade Customers and Capricorn Members

If you are a trade customer or Capricorn member, please contact us directly as the exchange process is different.  For all online customers please read on.

Exchange Process Explained

All Head Services is one of the largest exchange cylinder head business in Australia.  We have been in business for over 40 years.  All of our remanufactured cyclinder heads sold either online or directly are on an exchange basis.  This means once you have recieved the remanfuactured cyclinder head from us, we require the cylinder head you have removed, known as the core to be returned to us.

How does it work?

  1. Once you have recieved your remanufactured cylinder head, and removed the original, you will need to send the core back to us.
  2. The core needs to be free of all excess oil and placed in the AHS box your remanufactured cylinder head arrived in.
  3. Any components already fitted on the remanufactured head,  by us, the like components with the core are to be returned, i.e. if the remanufactured cylinder head is fitted with camshafts, then your core needs to be returned with its original camshafts.  If in doubt, please contact the office.
  4. Please contact the office on 1300 41 61 81 or admin@allhead.com.au to organise for the shipping connotes to be generated and emailed to you.  We use TNT road express for core returns.

 Core Deposits

  1. All of our online prices for our remanufactured cylinder heads are inclusive of a core deposit charge, listed in the description.  This core charge is paid at the time of purchase.

Core Refunds

Core deposit refunds will be subject to the following conditions:

  1. AHS must be notified within 14 days of dispatch of the remanufactured cylinder head from AHS that the core is ready to be collected. 
  2. AHS will inspect the cylinder head core and determine at it's sole discretion whether it is reconditionable.  If AHS determines the core is not reconditionable, then no refund will apply.  If the core is determined to be partialy reconditionable, then AHS may provide a partial refund.
  3. The cost to freight the core back to AHS will be deducted from the core charge.  If the freight charge exceeds the core deposit, then no core deposit will be refunded.  For the avoidance of doubt, you will not be charged any excess if freight exceeds the core deposit.